General Terms and Conditions<\/p>\n\n\n\n
Effective: From February 20, 2025, until revoked.<\/p>\n\n\n\n
These General Terms and Conditions (hereinafter referred to as GTC) contain the rights and obligations of Gallai Lilla (sole proprietor), as the Service Provider, and the Customer, who is a natural or legal person or an organization without legal personality, using the services provided by the Service Provider through a contract concluded remotely. These GTC apply to all transactions that qualify as service provision for a fee among the services operating under the domain name https:\/\/therealassist.eu\/.<\/p>\n\n\n\n
These General Terms and Conditions (hereinafter referred to as GTC) contain the rights and obligations of Gallai Lilla (sole proprietor), as the Service Provider, and the Customer, who is a natural or legal person or an organization without legal personality, using the services provided by the Service Provider through a contract concluded remotely. These GTC apply to all transactions that qualify as service provision for a fee among the services operating under the domain name https:\/\/therealassist.eu\/.<\/p>\n\n\n\n
The Service Provider does not have a code of conduct available as stipulated by the law prohibiting unfair commercial practices against consumers, and does not subject itself to such a code of conduct.<\/p>\n\n\n\n
The definitions of certain terms set forth in these GTC are contained in the Glossary, which forms an inseparable part of this document as Annex 1.<\/p>\n\n\n\n
The Service Provider ensures customer service activities at the above contact details.
1.2. Customer
The natural person, legal person, or organization without legal personality who uses the electronic commerce service provided under the domains specified in the preamble.
1.3. Parties
Service Provider and Customer collectively.<\/p>\n\n\n\n
2.2. Conclusion of the Contract
The contract is concluded when the Customer receives the Service Contract and the invoice confirmation for the order placed on the website. In the case of an order placed on the website, the confirmation is the Service Contract and the invoice email, which is sent to the Customer's email address and contains the Service Provider's statement confirming the conclusion of the contract.
2.3. Form of the Contract, Retention Period
The contract concluded between the Parties by ordering the product is considered a written contract, which the Service Provider registers and retains for 5 years following its conclusion.
2.4. Ordering
2.4.1. On the website https:\/\/therealassist.eu\/, you can order the services available by selecting the most suitable package from the packages listed under the Prices menu. By clicking the \"Choose this\" button under the selected package, or by clicking the \"Request a quote\" button in the case of ordering website creation, the contact form found in the Contact menu opens. After filling out this form, the Customer can finalize the order by clicking the \"Send\" button. On the same page, it is also possible to book an appointment for a consultation via Microsoft Teams using the online calendar and appointment booking Wordpress plugin (Amelia) found under the contact form. The Data Management Information and the General Terms and Conditions are available from the order form. Accepting the Data Management Information and these General Terms and Conditions is a condition for placing an order.
If the Customer has further questions regarding the service before placing the order, they can ask them at the customer service contact details (phone number, email address) listed in the footer of the website and in section 1.1 of these GTC. Customer service is available by phone and email on working days between 9:00 AM and 6:00 PM.<\/p>\n\n\n\n
2.4.2. The Service Provider reserves the right to change the prices of the services available on the website. The price change becomes effective upon its appearance on the website. The Service Provider is obliged to sell the already ordered service to the Customer at the price valid at the time of the order (offer binding).
2.4.3. By sending the form, the Customer makes a purchase offer for the service, thus placing the order, and clicking the \"Send\" button creates a payment obligation for the Customer regarding the service fee.
2.4.4. By sending the order, the Customer makes an offer to the Service Provider to use the service, and within the framework of this offer, undertakes to use the ordered service and pay its fee and any costs incurred in connection with the payment. If the Customer partially or wholly breaches this obligation, the Service Provider records this fact in a clause in the contract and is entitled to refuse further orders from the Customer in the future.
2.5. Correction of Data Entry Errors
The Customer has the opportunity to correct data entry errors during the individual service order before clicking the \"Send order\" button. If the Customer notices a data entry error in the electronic confirmation email of the order, they can initiate its correction at the customer service contact details listed in section 1.1 of these GTC. The Customer can initiate the correction of data entry errors through customer service within 8 (eight) hours of the order, but if this period expires outside the customer service hours indicated in section 1.1, no later than 9:00 AM on the next working day. The Service Provider is not responsible for damages arising from the provision of incorrect data.
2.6. Order Confirmation
The order confirmation is sent within 24 hours via a confirmation email that also includes the invoice. The confirmation email contains:<\/p>\n\n\n\n
3.1.2. The Service Provider issues an invoice to the Customer for the service fee upon the conclusion of the contract. The Service Provider sends the invoice to the Customer electronically. By accepting these GTC, the Customer agrees that the invoice and the bill will be sent electronically to the email address provided during the order. The invoice is issued after the Customer has made the payment, which the Service Provider also sends electronically to the Customer.
The Service Provider is not responsible if the invoice or bill issued by the Service Provider ends up in the Customer's spam folder or label due to the Customer's email settings, and the Customer therefore does not receive the invoice.
If the Customer does not receive the invoice or bill sent to them, they can request a resend from Customer Service at the contact details listed in section 1.1.<\/p>\n\n\n\n
3.2. Complaint Handling in Case of Service Contract
3.2.1. Complaint Handling by the Service Provider
3.2.1.1. The Service Provider ensures the handling of complaints related to the service or the performance of the contract, or the activities of the Service Provider at the customer service contact details listed in section 1.1.
The Service Provider assigns a unique identifier (serial number) to the reported complaint, which must be communicated to the Customer.
3.2.1.2. In case of a complaint reported by phone, the Service Provider records the conversation with the Customer in a report; the Service Provider does not use voice recording. The Service Provider stores the complaint report until the complaint investigation is satisfactorily closed for both parties, but no longer than 90 days.
3.2.1.3. The Service Provider investigates and remedies the verbal (phone) complaint immediately if the nature of the complaint allows it. If immediate investigation is not possible, or the Customer does not agree with the handling of the complaint, the Service Provider sends a copy of the complaint report to the billing address provided by the Customer within 15 (fifteen) days.
3.2.1.4. The Service Provider is obliged to examine complaints submitted in writing (email or postal mail) within 15 (fifteen) days and respond substantively to the Customer within another 15 (fifteen) days. The response is sent to the email address provided by the Customer during the order, or if no email address was recorded (e.g., during phone order), to the Customer's billing address by postal mail.
3.2.1.5. The Service Provider is obliged to keep the complaint report, the reported complaint, and the response copy for 5 years in case of a written complaint.
3.2.2. Turning to Consumer Protection
If the Customer notices a violation of their rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Since January 1, 2017, the first-instance consumer protection authority is the district office competent for the Customer's place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The district office competent for the Customer's place of residence can be searched on the website https:\/\/www.diakigazolvany.hu\/pub_bin\/dload\/jarasi_hivatalok_szekhelyei.pdf.
3.2.3. Turning to the Conciliation
For the out-of-court resolution of consumer disputes related to the quality, safety, conclusion, and performance of the contract, the Customer can turn to the Conciliation Board operating alongside the chamber of commerce and industry competent for their place of residence if negotiations with the Service Provider do not lead to a result.
According to the provisions of Act CLV of 1997 on Consumer Protection (\"Consumer Protection Act\"), in addition to the Consumer defined in Annex 1 of these GTC, the rules applicable to the conciliation board also apply to civil organizations, ecclesiastical legal persons, condominiums, housing cooperatives, micro, small, and medium-sized enterprises acting for purposes outside their independent profession and economic activity, which purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to the goods. The contact details of the conciliation boards are included in Annex 3 of these GTC.
The contact details of the conciliation board competent for the Service Provider's registered office:
Pest County Conciliation Board
Address: 1055 Budapest, Balassi B\u00e1lint Street 25. IV\/2
Phone: +36 1 792 7881
Email: pmbekelteto@pmkik.hu
According to the Consumer Protection Act, the Customer, who qualifies as a Consumer in terms of the conciliation board procedure, can also submit their complaint online through the online dispute resolution platform available at http:\/\/ec.europa.eu\/odr. In this case, the Budapest Conciliation Board acts as the online dispute resolution contact point, whose phone number is +36 1 488 2131, website: https:\/\/bekeltet.bkik.hu\/, registered office: 1016 Budapest, Krisztina Blvd.\n99. III. floor 310., mailing address: 1253 Budapest, Pf.: 10., and email address: bekelteto.testulet@bkik.hu.<\/p>\n\n\n\n
4.2. The Customer has the right to withdraw without justification, which they can exercise within 14 (fourteen) days from the date of receipt of the service by the Customer.
The services available on the website are not digital content provided on a tangible medium. The Customer does not have the right to withdraw regarding digital content not provided on a tangible medium if the business has started the performance with the Consumer's express prior consent, and the Consumer has acknowledged that they lose their right of withdrawal once the performance has begun.<\/p>\n\n\n\n
A contract for the purchase of products cannot be concluded on the website; therefore, these GTC do not contain provisions for such contracts.
The Customer can exercise their right of withdrawal at any time after receiving the invoice, considering the above, before the service begins. <\/p>\n\n\n\n
4.3. The Customer can exercise their right of withdrawal by properly filling out and sending the withdrawal statement template included in Annex 2 of these GTC to the Service Provider, or by sending an unequivocal statement to the Service Provider. The Customer can exercise their right of withdrawal only in writing. Written exercise of rights includes sending it by post (registered or return receipt letter) to the mailing address specified in section 1.1 of the Service Provider, and sending it to the email address specified in section 1.1 of the Service Provider after filling out the withdrawal statement template. The Service Provider considers the exercise of the Consumer's right of withdrawal if the service fee does not arrive at the Service Provider's specified bank account by the deadline indicated in the invoice.<\/p>\n\n\n\n
4.4. The exercise of the Consumer's right of withdrawal is considered timely if the Customer sends their statement within the deadline specified in section 4.2. If the withdrawal statement is late or does not arrive at the Service Provider, the Customer is responsible for proving that the withdrawal statement was sent by post or email within the deadline.<\/p>\n\n\n\n
4.5. If the Customer exercises their right of withdrawal by email, the Service Provider confirms receipt within 1 (one) working day by sending a response to the sender's email address. If the Customer exercises their right of withdrawal by post, the Service Provider confirms receipt within 3 (three) working days by sending a message to the email address provided at the time of purchase. If no email address was provided during the order (e.g., phone order), the Service Provider confirms the withdrawal by sending a postal letter to the Customer's billing address.<\/p>\n\n\n\n
4.6. In case of withdrawal by the Customer, the Service Provider refunds the fee paid by the Customer, including the costs of the service, without delay, but no later than 14 (fourteen) days from the date of becoming aware of the withdrawal. As a general rule, the Service Provider refunds the above amount to the Customer using the payment method chosen by the Customer during the performance of the contract, which currently, considering the operational characteristics of the website, is a transfer to the bank account from which the purchase price arrived at the Service Provider.<\/p>\n\n\n\n
5.4. The Customer cannot enforce product warranty and implied warranty claims simultaneously for the same product.<\/p>\n\n\n\n
6.2. The Customer may make their data accessible to others at their own risk. By providing their data, the Customer agrees to the data processing as described in the Privacy Policy. The Service Provider is not entitled to transfer the Customer's data to third parties or make them public, except for the persons and organizations listed in the Privacy Policy.<\/p>\n\n\n\n
6.3. The Service Provider is not responsible for the behavior of the users of the website. In case of any illegal behavior by the Customer, the Service Provider cooperates with the authorities to investigate the violations.<\/p>\n\n\n\n
6.4. The entire content of the website is protected by copyright. The owner of the content displayed on the website (graphic elements, textual elements, downloadable documents) or the person exclusively authorized to use these contents is the Service Provider.<\/p>\n\n\n\n
6.5. The website operates on a WordPress-based information system, its security level is adequate, and its use does not pose a risk. However, as with browsing other websites on the internet, it is advisable to use malware protection software with an up-to-date database and a firewall while visiting this website. Additionally, it is advisable to install security updates for the operating system installed on the visitor's computer.<\/p>\n\n\n\n
6.6. The Service Provider is entitled to unilaterally modify these GTC at any time. The Service Provider publishes a notice about the modification on the affected website.<\/p>\n\n\n\n
6.7. The applicable Hungarian laws govern this contract, particularly the laws listed in Annex 4 of these GTC and the related Hungarian legal materials.<\/p>\n\n\n\n
6.8. These GTC include 4 (four) inseparable annexes as follows:
1.\tAnnex: Glossary
2.\tAnnex: Withdrawal\/Cancellation Statement Template
3.\tAnnex: Contact Details of Conciliation Boards
4.\tAnnex: List of Applicable Laws
\u2003<\/p>\n\n\n\n
Explanation of a concept<\/p>\n\n\n\n
This annex clarifies the terms that were not explained within the GTC.<\/p>\n\n\n\n
Withdrawal\/Cancellation Statement Template
(Only fill out and return if you intend to withdraw\/cancel the contract)<\/p>\n\n\n\n
Recipient: Lilla Gallai e.v.
2200 Monor, Ady Endre Street 69.
therealassist1@gmail.com<\/p>\n\n\n\n
I, the undersigned, declare that I exercise my right of withdrawal\/cancellation regarding the contract for the use of the following service(s):<\/p>\n\n\n\n
Date of contract (order): ........................................................<\/p>\n\n\n\n
Name of service(s): ........................................................<\/p>\n\n\n\n
Name of the Customer: ........................................................<\/p>\n\n\n\n
Address of the Customer: ........................................................<\/p>\n\n\n\n
I request the refund of the service fee as follows:<\/p>\n\n\n\n
a) Cash transfer to the address provided during the order.<\/p>\n\n\n\n
b) Transfer to the following bank account:<\/p>\n\n\n\n
Name of the account holder: ........................................................
Name of the bank: ........................................................
Bank account number: ........................................................<\/p>\n\n\n\n
c) Cash transfer to an address different from the billing address provided during the order.
I acknowledge that in this case, my name will be indicated as the recipient during the refund process.
The address to which I request the refund:<\/p>\n\n\n\n
\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\n\n\n\n
I acknowledge that this withdrawal statement is valid only before the service begins, or if the service does not meet the quality requirements described by the Service Provider, in order to enforce my implied warranty rights.<\/p>\n\n\n\n
Date: .................................................... (place), ............ (year) ........................................ (month) ........ (day)<\/p>\n\n\n\n
\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026
Signature of the Customer
(only for postal return)<\/p>\n\n\n\n
Contact Details of Conciliation Boards<\/p>\n\n\n\n
The current contact details of the territorially competent boards can be found on the website http:\/\/bekeltetes.hu. On the date of entry into force of these GTC, the following contact details were published on this website:<\/p>\n\n\n\n
Baranya County Conciliation Board
Baranya, Somogy, Tolna
Regional Center: P\u00e9cs
County Seats: Kaposv\u00e1r, Szeksz\u00e1rd
Address: 7625 P\u00e9cs, Majorossy I. Street 36
Phone: +36 72 507 154
Email: info@baranyabekeltetes.hu
Website: https:\/\/baranyabekeltetes.hu\/<\/p>\n\n\n\n
Borsod-Aba\u00faj-Zempl\u00e9n County Conciliation Board
Borsod-Aba\u00faj-Zempl\u00e9n, Heves, N\u00f3gr\u00e1d
Regional Center: Miskolc
County Seats: Eger, Salg\u00f3tarj\u00e1n
Address: 3525 Miskolc, Szentp\u00e1li Street 1
Phone: 06-46-501-091 (new cases), 06-46-501-871 (ongoing cases)
Email: bekeltetes@bokik.hu
Website: https:\/\/bekeltetes.borsodmegye.hu\/<\/p>\n\n\n\n
Budapest Conciliation Board
Budapest
Regional Center: Budapest
Address: 1016 Budapest, Krisztina Blvd. 99, 1st floor, room 111
Phone: +36 (1) 488-2131
Email: bekelteto.testulet@bkik.hu
Website: https:\/\/bekeltet.bkik.hu\/<\/p>\n\n\n\n
Csongr\u00e1d-Csan\u00e1d County Conciliation Board
Csongr\u00e1d-Csan\u00e1d, B\u00e1cs-Kiskun, B\u00e9k\u00e9s
Regional Center: Szeged
County Seats: Kecskem\u00e9t, B\u00e9k\u00e9scsaba
County Cities: H\u00f3dmez\u0151v\u00e1s\u00e1rhely, Baja
Address: 6721 Szeged, P\u00e1rizsi Blvd. 8-12
Phone: +36-62\/549-392
Email: bekelteto.testulet@cskik.hu
Website: https:\/\/www.bekeltetes-csongrad.hu\/<\/p>\n\n\n\n
Fej\u00e9r County Conciliation Board
Fej\u00e9r, Kom\u00e1rom-Esztergom, Veszpr\u00e9m
Regional Center: Sz\u00e9kesfeh\u00e9rv\u00e1r
County Seats: Tatab\u00e1nya, Veszpr\u00e9m
County Cities: Duna\u00fajv\u00e1ros, Esztergom
Address: 8000 Sz\u00e9kesfeh\u00e9rv\u00e1r, Hossz\u00fas\u00e9tat\u00e9r 4-6
Phone: +36 22 510-310
Email: bekeltetes@fmkik.hu
Website: https:\/\/www.bekeltetesfejer.hu\/<\/p>\n\n\n\n
Gy\u0151r-Moson-Sopron County Conciliation Board
Gy\u0151r-Moson-Sopron, Vas, Zala
Regional Center: Gy\u0151r
County Seats: Szombathely, Zalaegerszeg
County Cities: Nagykanizsa, Sopron
Address: 9021 Gy\u0151r, Szent Istv\u00e1n Street 10\/A
Phone: +36 96 520 217
Email: bekelteto.testulet@gymsmkik.hu
Website: https:\/\/bekeltetesgyor.hu\/hu\/<\/p>\n\n\n\n
Hajd\u00fa-Bihar County Conciliation Board
Hajd\u00fa-Bihar, J\u00e1sz-Nagykun-Szolnok, Szabolcs-Szatm\u00e1r-Bereg
Regional Center: Debrecen
County Seats: Ny\u00edregyh\u00e1za, Szolnok
Address: 4025 Debrecen, V\u00f6r\u00f6smarty Street 13-15
Phone: 52-500-710, 52-500-745
Email: bekelteto@hbkik.hu
Website: https:\/\/www.hbmbekeltetes.hu\/<\/p>\n\n\n\n
Pest County Conciliation Board
Pest County
Regional Center: Budapest
County City: \u00c9rd
Address: 1055 Budapest, Balassi B\u00e1lint Street 25. IV\/2
Mailing Address: Pest County Conciliation Board, 1055 Budapest, Balassi B\u00e1lint Street 25, 4th floor, room 2
Phone: +36 1 792 7881
Email: pmbekelteto@pmkik.hu
Website: https:\/\/panaszrendezes.hu\/<\/p>\n\n\n\n
List of Applicable Laws<\/p>\n\n\n\n
Regarding the service activities conducted on the website
\u2b9aProvisions of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Services Related to the Information Society,
\u2b9a Provisions of Act CLXIV of 2005 on Trade,
\u2b9a Provisions of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers,
\u2b9a Provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information,
\u2b9a Regulation (EU) 2016\/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95\/46\/EC (General Data Protection Regulation) (text with EEA relevance),
\u2b9a Provisions of Act V of 2013 on the Civil Code,
\u2b9a Provisions of Decree 19\/2014 (IV. 29.) NGM on the Procedural Rules for Handling Warranty and Guarantee Claims for Goods Sold under a Contract between the Consumer and the Business,
\u2b9a Provisions of Government Decree 45\/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, and
\u2b9a Related legal provisions are applicable.<\/p>\n\n\n\n
<\/p>","protected":false},"excerpt":{"rendered":"
\u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telek Hat\u00e1lyos: 2025. febru\u00e1r 20. napj\u00e1t\u00f3l visszavon\u00e1sig. A jelen \u00c1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telek (a tov\u00e1bbiakban: \u00c1SZF) Gallai Lilla (egy\u00e9ni v\u00e1llalkoz\u00f3), mint Szolg\u00e1ltat\u00f3 \u00e9s az \u00e1ltala ny\u00fajtott szolg\u00e1ltat\u00e1sokat t\u00e1voll\u00e9v\u0151k k\u00f6z\u00f6tt k\u00f6t\u00f6tt szerz\u0151d\u00e9s \u00fatj\u00e1n ig\u00e9nybe Megrendel\u0151 term\u00e9szetes vagy jogi szem\u00e9ly, illet\u0151leg jogi szem\u00e9lyis\u00e9g n\u00e9lk\u00fcli szervezet jogait \u00e9s k\u00f6telezetts\u00e9geit tartalmazza. A jelen \u00c1SZF minden, olyan jog\u00fcgyletre vonatkozik,…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-872","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/pages\/872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/comments?post=872"}],"version-history":[{"count":7,"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/pages\/872\/revisions"}],"predecessor-version":[{"id":1282,"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/pages\/872\/revisions\/1282"}],"wp:attachment":[{"href":"https:\/\/therealassist.eu\/en\/wp-json\/wp\/v2\/media?parent=872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}