General Terms and Conditions

Effective: From February 20, 2025, until revoked.

These General Terms and Conditions (hereinafter referred to as GTC) contain the rights and obligations of Gallai Lilla (sole proprietor), as the Service Provider, and the Customer, who is a natural or legal person or an organization without legal personality, using the services provided by the Service Provider through a contract concluded remotely. These GTC apply to all transactions that qualify as service provision for a fee among the services operating under the domain name https://therealassist.eu/.

These General Terms and Conditions (hereinafter referred to as GTC) contain the rights and obligations of Gallai Lilla (sole proprietor), as the Service Provider, and the Customer, who is a natural or legal person or an organization without legal personality, using the services provided by the Service Provider through a contract concluded remotely. These GTC apply to all transactions that qualify as service provision for a fee among the services operating under the domain name https://therealassist.eu/.

The Service Provider does not have a code of conduct available as stipulated by the law prohibiting unfair commercial practices against consumers, and does not subject itself to such a code of conduct.

The definitions of certain terms set forth in these GTC are contained in the Glossary, which forms an inseparable part of this document as Annex 1.

  1. Identification of the Parties
    Service Provider
    Name: Lilla Gallai
    Registered office and mailing address: 2200 Monor, Ady Endre Street 69
    Phone number: +36 70 316 1701
    E-mail cím: therealassist1@gmail.com
    Tax number: 90837803-1-33
    Sole proprietor registration number: 60181752

The Service Provider ensures customer service activities at the above contact details.
1.2. Customer
The natural person, legal person, or organization without legal personality who uses the electronic commerce service provided under the domains specified in the preamble.
1.3. Parties
Service Provider and Customer collectively.

  1. 2. Conclusion of the Service Contract (hereinafter referred to as Contract)
    2.1. Language of the Contract, Essence of the Contract The language of the contract:
    Hungarian, in the case of foreign customers, English. Based on the contract, the Service Provider is obliged to provide the service, and the Customer is obliged to pay the consideration for the service.

2.2. Conclusion of the Contract
The contract is concluded when the Customer receives the Service Contract and the invoice confirmation for the order placed on the website. In the case of an order placed on the website, the confirmation is the Service Contract and the invoice email, which is sent to the Customer's email address and contains the Service Provider's statement confirming the conclusion of the contract.
2.3. Form of the Contract, Retention Period
The contract concluded between the Parties by ordering the product is considered a written contract, which the Service Provider registers and retains for 5 years following its conclusion.
2.4. Ordering
2.4.1. On the website https://therealassist.eu/, you can order the services available by selecting the most suitable package from the packages listed under the Prices menu. By clicking the "Choose this" button under the selected package, or by clicking the "Request a quote" button in the case of ordering website creation, the contact form found in the Contact menu opens. After filling out this form, the Customer can finalize the order by clicking the "Send" button. On the same page, it is also possible to book an appointment for a consultation via Microsoft Teams using the online calendar and appointment booking Wordpress plugin (Amelia) found under the contact form. The Data Management Information and the General Terms and Conditions are available from the order form. Accepting the Data Management Information and these General Terms and Conditions is a condition for placing an order.
If the Customer has further questions regarding the service before placing the order, they can ask them at the customer service contact details (phone number, email address) listed in the footer of the website and in section 1.1 of these GTC. Customer service is available by phone and email on working days between 9:00 AM and 6:00 PM.

2.4.2. The Service Provider reserves the right to change the prices of the services available on the website. The price change becomes effective upon its appearance on the website. The Service Provider is obliged to sell the already ordered service to the Customer at the price valid at the time of the order (offer binding).
2.4.3. By sending the form, the Customer makes a purchase offer for the service, thus placing the order, and clicking the "Send" button creates a payment obligation for the Customer regarding the service fee.
2.4.4. By sending the order, the Customer makes an offer to the Service Provider to use the service, and within the framework of this offer, undertakes to use the ordered service and pay its fee and any costs incurred in connection with the payment. If the Customer partially or wholly breaches this obligation, the Service Provider records this fact in a clause in the contract and is entitled to refuse further orders from the Customer in the future.
2.5. Correction of Data Entry Errors
The Customer has the opportunity to correct data entry errors during the individual service order before clicking the "Send order" button. If the Customer notices a data entry error in the electronic confirmation email of the order, they can initiate its correction at the customer service contact details listed in section 1.1 of these GTC. The Customer can initiate the correction of data entry errors through customer service within 8 (eight) hours of the order, but if this period expires outside the customer service hours indicated in section 1.1, no later than 9:00 AM on the next working day. The Service Provider is not responsible for damages arising from the provision of incorrect data.
2.6. Order Confirmation
The order confirmation is sent within 24 hours via a confirmation email that also includes the invoice. The confirmation email contains:

  • • The name of the ordered service,
  • • The fee of the ordered service (amount to be paid),
  • • The date of the order,
  • • The payment method,
  • • Contact details (email address and phone number),
  • • The billing name and address,
  • • Any additional costs incurred in connection with the payment method and the total amount to be paid.This confirmation email informs the Customer that their order has been received by the Service Provider and also confirms the conclusion of the contract. The contract is concluded with the understanding that the Service Provider offers only services that are actually available at the moment in its online store.
    2.7. Duration of the Contract
    The contract between the Parties is concluded for an indefinite period.
  1. 3. Performance of the Service Contract
    3.1. Payment Terms, Invoicing
    3.1.1. The Customer is obliged to pay the service fee to the account number specified in the invoice within the deadline indicated therein. If the service fee does not arrive at the Service Provider, the Service Provider considers that the Customer has exercised their right of withdrawal.

3.1.2. The Service Provider issues an invoice to the Customer for the service fee upon the conclusion of the contract. The Service Provider sends the invoice to the Customer electronically. By accepting these GTC, the Customer agrees that the invoice and the bill will be sent electronically to the email address provided during the order. The invoice is issued after the Customer has made the payment, which the Service Provider also sends electronically to the Customer.
The Service Provider is not responsible if the invoice or bill issued by the Service Provider ends up in the Customer's spam folder or label due to the Customer's email settings, and the Customer therefore does not receive the invoice.
If the Customer does not receive the invoice or bill sent to them, they can request a resend from Customer Service at the contact details listed in section 1.1.

3.2. Complaint Handling in Case of Service Contract
3.2.1. Complaint Handling by the Service Provider
3.2.1.1. The Service Provider ensures the handling of complaints related to the service or the performance of the contract, or the activities of the Service Provider at the customer service contact details listed in section 1.1.
The Service Provider assigns a unique identifier (serial number) to the reported complaint, which must be communicated to the Customer.
3.2.1.2. In case of a complaint reported by phone, the Service Provider records the conversation with the Customer in a report; the Service Provider does not use voice recording. The Service Provider stores the complaint report until the complaint investigation is satisfactorily closed for both parties, but no longer than 90 days.
3.2.1.3. The Service Provider investigates and remedies the verbal (phone) complaint immediately if the nature of the complaint allows it. If immediate investigation is not possible, or the Customer does not agree with the handling of the complaint, the Service Provider sends a copy of the complaint report to the billing address provided by the Customer within 15 (fifteen) days.
3.2.1.4. The Service Provider is obliged to examine complaints submitted in writing (email or postal mail) within 15 (fifteen) days and respond substantively to the Customer within another 15 (fifteen) days. The response is sent to the email address provided by the Customer during the order, or if no email address was recorded (e.g., during phone order), to the Customer's billing address by postal mail.
3.2.1.5. The Service Provider is obliged to keep the complaint report, the reported complaint, and the response copy for 5 years in case of a written complaint.
3.2.2. Turning to Consumer Protection
If the Customer notices a violation of their rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Since January 1, 2017, the first-instance consumer protection authority is the district office competent for the Customer's place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The district office competent for the Customer's place of residence can be searched on the website https://www.diakigazolvany.hu/pub_bin/dload/jarasi_hivatalok_szekhelyei.pdf.
3.2.3. Turning to the Conciliation
For the out-of-court resolution of consumer disputes related to the quality, safety, conclusion, and performance of the contract, the Customer can turn to the Conciliation Board operating alongside the chamber of commerce and industry competent for their place of residence if negotiations with the Service Provider do not lead to a result.
According to the provisions of Act CLV of 1997 on Consumer Protection ("Consumer Protection Act"), in addition to the Consumer defined in Annex 1 of these GTC, the rules applicable to the conciliation board also apply to civil organizations, ecclesiastical legal persons, condominiums, housing cooperatives, micro, small, and medium-sized enterprises acting for purposes outside their independent profession and economic activity, which purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to the goods. The contact details of the conciliation boards are included in Annex 3 of these GTC.
The contact details of the conciliation board competent for the Service Provider's registered office:
Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint Street 25. IV/2
Phone: +36 1 792 7881
Email: pmbekelteto@pmkik.hu
According to the Consumer Protection Act, the Customer, who qualifies as a Consumer in terms of the conciliation board procedure, can also submit their complaint online through the online dispute resolution platform available at http://ec.europa.eu/odr. In this case, the Budapest Conciliation Board acts as the online dispute resolution contact point, whose phone number is +36 1 488 2131, website: https://bekeltet.bkik.hu/, registered office: 1016 Budapest, Krisztina Blvd. 99. III. floor 310., mailing address: 1253 Budapest, Pf.: 10., and email address: bekelteto.testulet@bkik.hu.

  1. 4. Withdrawal
    4.1. The provisions of this chapter (4) apply only if the Customer qualifies as a Consumer as defined in Section 8:1, Paragraph 3 of Act V of 2013 on the Civil Code. According to this definition, a Consumer is a natural person acting outside their profession, independent occupation, or business activity.

4.2. The Customer has the right to withdraw without justification, which they can exercise within 14 (fourteen) days from the date of receipt of the service by the Customer.
The services available on the website are not digital content provided on a tangible medium. The Customer does not have the right to withdraw regarding digital content not provided on a tangible medium if the business has started the performance with the Consumer's express prior consent, and the Consumer has acknowledged that they lose their right of withdrawal once the performance has begun.

A contract for the purchase of products cannot be concluded on the website; therefore, these GTC do not contain provisions for such contracts.

The Customer can exercise their right of withdrawal at any time after receiving the invoice, considering the above, before the service begins.

4.3. The Customer can exercise their right of withdrawal by properly filling out and sending the withdrawal statement template included in Annex 2 of these GTC to the Service Provider, or by sending an unequivocal statement to the Service Provider. The Customer can exercise their right of withdrawal only in writing. Written exercise of rights includes sending it by post (registered or return receipt letter) to the mailing address specified in section 1.1 of the Service Provider, and sending it to the email address specified in section 1.1 of the Service Provider after filling out the withdrawal statement template. The Service Provider considers the exercise of the Consumer's right of withdrawal if the service fee does not arrive at the Service Provider's specified bank account by the deadline indicated in the invoice.

4.4. The exercise of the Consumer's right of withdrawal is considered timely if the Customer sends their statement within the deadline specified in section 4.2. If the withdrawal statement is late or does not arrive at the Service Provider, the Customer is responsible for proving that the withdrawal statement was sent by post or email within the deadline.

4.5. If the Customer exercises their right of withdrawal by email, the Service Provider confirms receipt within 1 (one) working day by sending a response to the sender's email address. If the Customer exercises their right of withdrawal by post, the Service Provider confirms receipt within 3 (three) working days by sending a message to the email address provided at the time of purchase. If no email address was provided during the order (e.g., phone order), the Service Provider confirms the withdrawal by sending a postal letter to the Customer's billing address.

4.6. In case of withdrawal by the Customer, the Service Provider refunds the fee paid by the Customer, including the costs of the service, without delay, but no later than 14 (fourteen) days from the date of becoming aware of the withdrawal. As a general rule, the Service Provider refunds the above amount to the Customer using the payment method chosen by the Customer during the performance of the contract, which currently, considering the operational characteristics of the website, is a transfer to the bank account from which the purchase price arrived at the Service Provider.

  1. 5. Warranty, Implied Warranty, Product Warranty
    5.1. Warranty
    5.1.1. The services available for order on the website are not covered by Government Decree 151/2003 (IX. 22.).
    5.2. Implied Warranty
    5.2.1. Based on the implied warranty claim, the Customer may request the correction of the defect, a proportional reduction of the service fee, or withdraw from the contract.
    5.2.2. The Customer may switch from the chosen implied warranty right to another, but the cost of the switch must be borne by the Customer, except if the switch was justified by the Service Provider or otherwise justified.
    5.2.3. A Megrendelő a hiba felfedezése után késedelem nélkül köteles a hibát a Szolgáltatóval írásban közölni a Szolgáltató jelen ÁSZF 1.1. pontjában meghatározott elérhetőségein. Szolgáltató írásbeli közlésnek tekinti a postai úton a 2200 Monor Ady Endre utca 69. szám alatti levelezés címére megküldött levelet, valamint a therealassist1@gmail.com e-mail címére megküldött elektronikus levelet. Megrendelő a hiba közlését az írásos megkereséssel egyidejűleg telefonon is megteheti a Szolgáltató 1.1. pontban rögzített telefonszámán.
    If the Customer qualifies as a Consumer under the Civil Code, a defect reported within two months of its discovery is considered to be reported without delay. The Customer is responsible for damages resulting from delayed notification.
    The date of notification is considered to be the date of posting for postal notifications and the date of receipt by the Service Provider for electronic notifications. The Service Provider confirms the receipt of electronic defect notifications within 48 hours by sending a response to the sender's email address.
    5.2.4. The Customer's implied warranty claim expires within 1 (one) year from the date of performance (i.e., the date the service is used by the Customer). If the Customer qualifies as a Consumer under the Civil Code, this limitation period is 2 (two) years. After the correction of the defect, the limitation period restarts.
    5.2.5. To enforce an implied warranty claim within six months of performance, no other condition is required beyond notification, but after six months from performance, the Customer must prove that the defect existed at the time of performance.
    5.3. Product Warranty
    5.3.1. Section 5.3 applies only if the Customer qualifies as a Consumer under the Civil Code.
    5.3.2. When enforcing a product warranty, the Customer may request the correction of the service, considering that the replacement of online services is not possible. The service is defective if it does not meet the quality (legal) requirements in force at the time of its introduction by the Service Provider or does not have the properties described by the Service Provider. When enforcing a product warranty, the Customer must prove the defect of the service.
    5.3.3. The manufacturer or the Service Provider is exempt from the product warranty for the services provided on this website only if they prove that the defect was not recognizable at the time of performance or the defect was caused by the application of a legal or mandatory regulatory requirement.
    5.3.4. The Customer must notify the Service Provider of the defect in writing without delay after discovering the defect.
    The Service Provider considers written notification to be both postal and electronic letters. The Customer can also notify the defect by phone at the phone number specified in section 1.1 of the Service Provider.
    A defect reported within two months of its discovery is considered to be reported without delay. The Customer is responsible for damages resulting from delayed notification.
    5.3.5. The Service Provider is liable for the product warranty for 2 (two) years from the date of performance of the given service. This deadline is forfeited. The Service Provider must inform the Customer of the deadline for enforcing the product warranty claim for the given service.

5.4. The Customer cannot enforce product warranty and implied warranty claims simultaneously for the same product.

  1. 6. Other Provisions
    6.1. The Customer may use the website at their own risk. The Service Provider is not responsible for any damages or inconveniences suffered by the Customer during the use of the website, which resulted from the Customer's lack of due diligence while using the website.

6.2. The Customer may make their data accessible to others at their own risk. By providing their data, the Customer agrees to the data processing as described in the Privacy Policy. The Service Provider is not entitled to transfer the Customer's data to third parties or make them public, except for the persons and organizations listed in the Privacy Policy.

6.3. The Service Provider is not responsible for the behavior of the users of the website. In case of any illegal behavior by the Customer, the Service Provider cooperates with the authorities to investigate the violations.

6.4. The entire content of the website is protected by copyright. The owner of the content displayed on the website (graphic elements, textual elements, downloadable documents) or the person exclusively authorized to use these contents is the Service Provider.

6.5. The website operates on a WordPress-based information system, its security level is adequate, and its use does not pose a risk. However, as with browsing other websites on the internet, it is advisable to use malware protection software with an up-to-date database and a firewall while visiting this website. Additionally, it is advisable to install security updates for the operating system installed on the visitor's computer.

6.6. The Service Provider is entitled to unilaterally modify these GTC at any time. The Service Provider publishes a notice about the modification on the affected website.

6.7. The applicable Hungarian laws govern this contract, particularly the laws listed in Annex 4 of these GTC and the related Hungarian legal materials.

6.8. These GTC include 4 (four) inseparable annexes as follows:
1. Annex: Glossary
2. Annex: Withdrawal/Cancellation Statement Template
3. Annex: Contact Details of Conciliation Boards
4. Annex: List of Applicable Laws
 

  1. Annex 1
    Glossary for the General Terms and Conditions of Services Provided for a Fee by the Website Operated by Lilla Gallai e.v.

Explanation of a concept

This annex clarifies the terms that were not explained within the GTC.

  1. 1. Consumer
    1.1. "Consumer according to the Civil Code": A natural person acting outside their profession, independent occupation, or business activity.
    1.2. "Consumer according to the Consumer Protection Act": A natural person acting for purposes outside their independent occupation and economic activity, who purchases, orders, receives, uses goods, or is the recipient of commercial communication or offers related to the goods.
    1.3. "Consumer for the purposes of the rules applicable to conciliation boards": In addition to the natural person defined in section 1.2, a civil organization, ecclesiastical legal person, condominium, housing cooperative, micro, small, and medium-sized enterprise acting for purposes outside their independent occupation and economic activity, which purchases, orders, receives, uses goods, or is the recipient of commercial communication or offers related to the goods.
  2. 2. User
    The visitor of the websites specified in the preamble.
  3. Annex 3.
    Contact Details of Conciliation Boards for the General Terms and Conditions of Services Provided for a Fee by the Online Stores Operated by Lilla Gallai e.v.

Withdrawal/Cancellation Statement Template
(Only fill out and return if you intend to withdraw/cancel the contract)

Recipient: Lilla Gallai e.v.
2200 Monor, Ady Endre Street 69.
therealassist1@gmail.com

I, the undersigned, declare that I exercise my right of withdrawal/cancellation regarding the contract for the use of the following service(s):

Date of contract (order): ........................................................

Name of service(s): ........................................................

Name of the Customer: ........................................................

Address of the Customer: ........................................................

I request the refund of the service fee as follows:

a) Cash transfer to the address provided during the order.

b) Transfer to the following bank account:

Name of the account holder: ........................................................

Name of the bank: ........................................................

Bank account number: ........................................................

c) Cash transfer to an address different from the billing address provided during the order.
I acknowledge that in this case, my name will be indicated as the recipient during the refund process.
The address to which I request the refund:

……………………………………………………………………………….

I acknowledge that this withdrawal statement is valid only before the service begins, or if the service does not meet the quality requirements described by the Service Provider, in order to enforce my implied warranty rights.

Date: .................................................... (place), ............ (year) ........................................ (month) ........ (day)

…………………………………………………………
Signature of the Customer
(only for postal return)

  1. Annex 3.
    Contact Details of Conciliation Boards for the General Terms and Conditions of Services Provided for a Fee by the Online Stores Operated by Lilla Gallai e.v.

Contact Details of Conciliation Boards

The current contact details of the territorially competent boards can be found on the website http://bekeltetes.hu. On the date of entry into force of these GTC, the following contact details were published on this website:

Baranya County Conciliation Board
Baranya, Somogy, Tolna
Regional Center: Pécs
County Seats: Kaposvár, Szekszárd
Address: 7625 Pécs, Majorossy I. Street 36
Phone: +36 72 507 154
Email: info@baranyabekeltetes.hu
Website: https://baranyabekeltetes.hu/

Borsod-Abaúj-Zemplén County Conciliation Board
Borsod-Abaúj-Zemplén, Heves, Nógrád
Regional Center: Miskolc
County Seats: Eger, Salgótarján
Address: 3525 Miskolc, Szentpáli Street 1
Phone: 06-46-501-091 (new cases), 06-46-501-871 (ongoing cases)
Email: bekeltetes@bokik.hu
Website: https://bekeltetes.borsodmegye.hu/

Budapest Conciliation Board
Budapest
Regional Center: Budapest
Address: 1016 Budapest, Krisztina Blvd. 99, 1st floor, room 111
Phone: +36 (1) 488-2131
Email: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/

Csongrád-Csanád County Conciliation Board
Csongrád-Csanád, Bács-Kiskun, Békés
Regional Center: Szeged
County Seats: Kecskemét, Békéscsaba
County Cities: Hódmezővásárhely, Baja
Address: 6721 Szeged, Párizsi Blvd. 8-12
Phone: +36-62/549-392
Email: bekelteto.testulet@cskik.hu
Website: https://www.bekeltetes-csongrad.hu/

Fejér County Conciliation Board
Fejér, Komárom-Esztergom, Veszprém
Regional Center: Székesfehérvár
County Seats: Tatabánya, Veszprém
County Cities: Dunaújváros, Esztergom
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6
Phone: +36 22 510-310
Email: bekeltetes@fmkik.hu
Website: https://www.bekeltetesfejer.hu/

Győr-Moson-Sopron County Conciliation Board
Győr-Moson-Sopron, Vas, Zala
Regional Center: Győr
County Seats: Szombathely, Zalaegerszeg
County Cities: Nagykanizsa, Sopron
Address: 9021 Győr, Szent István Street 10/A
Phone: +36 96 520 217
Email: bekelteto.testulet@gymsmkik.hu
Website: https://bekeltetesgyor.hu/hu/

Hajdú-Bihar County Conciliation Board
Hajdú-Bihar, Jász-Nagykun-Szolnok, Szabolcs-Szatmár-Bereg
Regional Center: Debrecen
County Seats: Nyíregyháza, Szolnok
Address: 4025 Debrecen, Vörösmarty Street 13-15
Phone: 52-500-710, 52-500-745
Email: bekelteto@hbkik.hu
Website: https://www.hbmbekeltetes.hu/

Pest County Conciliation Board
Pest County
Regional Center: Budapest
County City: Érd
Address: 1055 Budapest, Balassi Bálint Street 25. IV/2
Mailing Address: Pest County Conciliation Board, 1055 Budapest, Balassi Bálint Street 25, 4th floor, room 2
Phone: +36 1 792 7881
Email: pmbekelteto@pmkik.hu
Website: https://panaszrendezes.hu/

  1. Annex 1
    Glossary for the General Terms and Conditions of Services Provided for a Fee by the Website Operated by Lilla Gallai e.v.

List of Applicable Laws

Regarding the service activities conducted on the website
⮚Provisions of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues of Services Related to the Information Society,
⮚ Provisions of Act CLXIV of 2005 on Trade,
⮚ Provisions of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers,
⮚ Provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information,
⮚ Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (text with EEA relevance),
⮚ Provisions of Act V of 2013 on the Civil Code,
⮚ Provisions of Decree 19/2014 (IV. 29.) NGM on the Procedural Rules for Handling Warranty and Guarantee Claims for Goods Sold under a Contract between the Consumer and the Business,
⮚ Provisions of Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, and
⮚ Related legal provisions are applicable.